Refund Policy
Last updated: September 2026
When refunds apply
We refund items that arrive damaged, defective, or not as described, and approved returns under our Returns & Exchanges policy.
How to request a refund
- Message us on WhatsApp 592-764-1700 or email info@shop592.com within 7 days of delivery.
- Include your order number and a photo of the issue.
- We’ll confirm approval and arrange pickup or drop-off in Georgetown.
Refund method & timing
Approved refunds are issued to your original payment method (e.g., MMG) within 5–7 business days after we receive the item back.
Non-refundable
- Worn, washed, or altered items
- Items without tags/original packaging
- Sale or clearance items marked final sale